Our Policy

Best Wig Outlet reserves the right at our discretion to make changes to these policies. Please check this page periodically for changes.

We are open for business Monday through Friday (except Holidays) 8:00 am - 5:00 pm P.T.
Make sure to double-check the information you have entered before you check out such as:

• Your name as it appears on the card
• The billing address is on file with your card issuer.
• Card number
• Card expiration date.
• Card Verification (CID) Number

Note: Credit Cards are pending upon order placement. If we are unable to fulfill our obligation to ship any order, we will void the amount to be released back to the card.

Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

All orders will be processed at 9:30 am P.T. (Monday thru Friday: except Holidays)

• If you order before 9:30 am P.T., we will start processing the same day.
• If you order after 9:30 am P.T., we will start processing the following business day.
• Any order placed on the weekend, or on a holiday, will be processed the next business day on the calendar.

Orders can be canceled or changed without a cancellation fee before their processing time.

Orders can be canceled or changed with a Cancellation Fee of $10 or 15% (whichever is greater) if you contact us after its processing time.

All shipped-out orders cannot be canceled. You have to receive it first, then follow our standard return policy.

Shipping charges are calculated based on the delivery type selected, the weight of the products, the destination, and the number of items in your shopping basket. After you enter all the required information in your shopping basket, our system will automatically calculate shipping charges and estimated delivery dates will be calculated.

"Estimated delivery dates" include order processing time plus transit time & do not include Holidays.

The customer is responsible for all destination problems and costs (i.e. incorrect shipping address, absence of the recipient, duty for international customers, etc.) Orders shipped to PO Box, Hawaii, Alaska, Puerto Rico, American Samoa, Virgin Islands, Guam, Northern Mariana Island, APO, and FPO military addresses or any of the USA Territories will be shipped by USPS regular service only.

♦ Signature

Please make sure someone is available to accept your package as certain orders will be sent with a signature required. Unfortunately, this cannot be determined until the package is ready to ship. We do not take customer requests to waive or process with a signature. You as the customer will be responsible for any fees incorporated during this process if the signature is required (Return to the shipper; Address Change; and/or Re-Ship).

♦ Shipping Delays

Delivery schedule date is not guaranteed for the delays due to insufficient information provided by customers, terrorism, riots, strikes, labor disputes; natural disasters such as violent storms, earthquakes, floods, etc.

Incorrect billing and/or shipping information may cause shipping delays, as information must be verified.

Also, the manufacturer may be closed for certain holidays; we do not know ahead of time when they will be open again as it all depends on the manufacturers.

Your order can be delayed if you leave a note in the comment box like 'no signature required' or 'leave it on the doorstep/garage if no one is home' or 'leave it with our neighbor if no one's home' We do not put those memos on the shipping label.

♦ Refused packages, Wrong addresses, and Failed Delivery Attempts

If a package delivery is returned because UPS, FedEx, or USPS made three unsuccessful delivery attempts, wrong address, or the customer refused the package and sent it back to us for any reason, the returned shipping cost will be automatically deducted from the customer's Store Credit or Refund. Shipping and handling fees must be paid for reshipment.

♦ Sales Tax

We apply sales tax on purchases shipped to California.

♦ Import Duty & Taxes

Your package may be subject to import duty and taxes once it reaches your country. You, as the importer of the items, must pay additional charges for customs clearance. We cannot predict what the fee amount will be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

Discount coupons only apply to online orders. Clearance, Sale items, and Exchange Orders are excluded from coupon discounts. Discount Coupons will only apply to in-stock item(s) and will be excluded from all backorder Item(s). Discount coupons cannot be doubled with a price match discount.

• Coupon codes and promotions cannot be applied to an order that has already been placed.
• Orders that have already been placed with previous promotions are not eligible for current promotions.
• Coupon codes and promotional offers are only valid during the time frame indicated

• Offer available while supplies last.
• Limited one gift per order.
• Free-gift is for the original (new) qualified orders only.
• Exchange orders or sale items are excluded from Free Gift.
• If your order is returned the Free Gift must be included otherwise, the item will be charged.

If you are requesting a price match you must provide the competitor's website address and item(s) price in the comment box before we process your order. (A comment box is located at the bottom of the checkout page when placing an online order) We will match the price by refunding you the difference!

• Price match only applies to the identical item & color found on the competitor's website.
• All Price match items are final sales, No Exchange! No Return!
• We will price match only the competitor's regular price.
  (We do not price match for competitors' free offers, special offers, membership price, coupons, promotions, rebates, wholesale price, clearance, sales, discontinued, used, damaged, returned, displayed, or closeout prices.)

Once we ship your order you may receive an email from us which will include a tracking number. This tracking number will link to the carrier's website where you can track your shipment. We use mostly UPS, FedEx, and USPS for international shipping. You may also sign in to your Best Wig Outlet account at any time to review order history and tracking details once available. If we don't have your email address or you did not receive a tracking number, please email at info@bestwigoutlet.com or call at (714) 947-1500 to find out your tracking information.

If you are unsatisfied with your item, we will gladly exchange or refund all qualifying items.

Return Instructions:

Step 1: Head to our Return Request site with your Order number and e-Mail, Zip code, or Phone number. (Note: Returns must be made within 15 days of receiving your package.)

Step 2: Select the Item you want to return. Then, indicate the type of return and reason for return with the option of attaching an image to your case.

Step 3: Confirm your return and take note of your RMA (Return Merchandise Authorization) number.

Step 4: Include a filled-out “Return Merchandise Form” located on the back of your invoice and write your RMA Number on the outside of the shipping box.

Step 5: Ship the items back to BEST WIG OUTLET, 112 E. Orangethorpe Ave., Anaheim, CA 92801 within 5 days of issuance of the RMA Number. (Do not use Envelopes)

For further assistance, please contact us via phone at (714) 947-1500

PLEASE BE AWARE THAT:

• The customer is responsible for all shipping costs and the package must be postmarked within 5 days of issuance of the RMA number.
• All shipping charges are non-refundable & are the responsibility of the customer.
• Depending on the conditions of the returned merchandise, a maintenance/repair fee of up to 75% (in extreme cases) of the original purchase price, may be charged.
• Damaged boxes, late returns, incomplete packaging without literature, and missing accessories can also be subject to fees.
• Your refund will be credited back to your account using your original payment method within 3-5 business days.
• All free gifts (if any) must be included with the return or customers will be charged at retail value if otherwise.

Qualifying Item(s)

• All items must be returned in new and factory condition.
• Items must be in original packaging with all tags attached.
• Items must be unworn, unaltered, and odor-free.
• Return requests must be made within 15 days of receiving the package.

Unqualifying Item(s)

• All African American wigs, Costume wigs, eyelashes, beards, mustaches, hats, headwear, accessories, color rings, clearance/closeout, and final sale.
• Any same-colored items with 3+ quantities will be considered final sales.

Alternative Types of Returns:

Return for Exchange

• If “FREE SHIPPING” was selected in the original purchase, the cost of shipping will be deducted from the credit given.
• Exchange item(s) with a higher price than the original item will remain on hold until payment information is collected for the remaining balance.
• The difference with an exchange item(s) of a lower price will be credited via store credit.
• Discount coupons are non-transferable between exchange item(s).
• Free shipping cannot be applied to exchange orders.

Store Credit

• Store credit is valid for any purchase on Best Wig Outlet.
• Redeeming store credit can only be done via phone order, (714) 947-1500.
• Store credit expires/is valid for one (1) year after issuance.
• Free shipping cannot be applied to store credit orders.

Refund

• If you selected "Free Shipping" on your original purchase, shipping costs will be deducted from your refund.
• No restocking fee.
• Your refund will be credited back to your account using your original payment method within 3-5 business days.